Education + Training

Instructor-led training delivered at our training center or yours

Education and Training

Esna’s education and training programs provide our partners with the knowledge and skills they need to successfully deploy and manage our solutions.  Each participant is provided with a PBX and unified communication system to ensure a simulated work environment. Participants receive the appropriate hands-on experience to effectively work with lab exercises and identify a range of real-time support and installation scenarios.

Our professional instructors bring years of industry knowledge and provide a balance of concepts, hands-on exercises and real work experience to ensure the knowledge is retained and replicated.

Our Training Team understands the importance of interacting with the participant in the class and involving them in the learning process. Our classes consist of interactive conceptual overviews, reviews, post training Q&A forums, and real world case studies to create a stimulating and dynamic learning experience. As an ongoing commitment to quality and service, Esna provides certification courses to our partners and dealers. The certification process ensures the highest standards are consistently met and technicians are equipped with the product knowledge and skills to successfully support and effectively train others.

Esna offers both online and live technical and end-user training. Online training is a timely and cost effective way for partners and dealers to expand their technicians’ skill set and eliminates the need for time-consuming and costly travel.

Esna eLearning Courses

Esna's eLearning courses offers extensive training and materials that cover our communication and collaboration solutions. Upon completion of your lesson there is an online exam that you are required to complete prior to receiving your certification.

If you are interested in learning more about our eLearning courses, or to enroll, please contact

Contacting Technical Support
After hours emergency support

Esna technical support reps are on-call and available after normal support hours. All support calls will be returned within one hour. After hours installation support

After hours installation support

Esna technical support resources can be made available for after hour installations. Please contact support with a 48 hour notice and an Esna support representative will be available. Additional charges may apply after hours services.

Important Support Resources